Quality Assurance Officer
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Job summary
The Quality Assurance Officer is responsible for ensuring that all vehicle repairs, maintenance services, and operational processes meet the company's quality standards and customer expectations. The role focuses on inspection, compliance, process improvement, and quality control.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Conduct final quality inspections on completed vehicles before delivery.
- Verify that repairs and maintenance services meet company and manufacturer standards.
- Identify and document quality issues, defects, and non-conformities.
- Monitor workshop processes and recommend improvements.
- Develop and implement quality control procedures and checklists.
- Investigate customer complaints related to service quality and recommend corrective actions.
- Ensure compliance with safety, environmental, and operational standards.
- Prepare quality assurance reports and performance metrics.
- Support staff training on quality standards and best practices.
- Collaborate with workshop and customer service teams to improve service delivery.
Requirements:
- Bachelor's Degree or HND in Mechanical Engineering, Automotive Technology, Quality Management, or a related field.
- Minimum of 3 years' experience in quality assurance or automotive operations.
- Strong understanding of automotive repair and maintenance processes.
- Excellent attention to detail and analytical skills.
- Strong reporting and documentation abilities.
- Proficiency in Microsoft Office applications.
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