Quality Assurance Manager

Responsibilities:

• Own, maintain, and continuously improve the organisation's Quality Management System, including quality manuals, SOPs, forms and work instructions.
• Plan and conduct internal quality audits across departments in line with ISO 9001:2015 requirements.
• Maintain the CAPA register and ensure identified non-conformities are properly investigated and resolved.
• Conduct root cause analysis using appropriate methodologies such as 5 Whys and Fishbone analysis.
• Lead corrective and preventive actions and monitor implementation effectiveness.
• Conduct or supervise pre-shipment quality inspections for outbound cargo.
• Verify product specifications, quantities, packaging integrity and documentation before shipment.
• Establish and monitor quality KPIs including acceptance rates, NCR resolution times and documentation accuracy.
• Coordinate management review meetings and prepare quality performance reports.
• Manage document control, including approvals, revisions, version control and retention requirements.
• Train employees on quality procedures, non-conformance reporting and continuous improvement practices.
• Partner with Operations and HSE teams to integrate quality, safety and environmental requirements into operational processes.
• Identify recurring operational quality issues and recommend process improvements.
• Supervise and develop members of the Quality team.

Requirements:

• Bachelor's degree in quality management, industrial engineering, engineering, or a related discipline.
• 5–8 years' relevant quality management experience, preferably within logistics, manufacturing, oil & gas, engineering, or related operational environments.
• ISO 9001:2015 Lead Auditor certification is mandatory.
• Demonstrable experience implementing or maintaining an ISO-certified quality management system.
• Strong knowledge of internal auditing, CAPA, NCR management, and root cause analysis.
• Experience with inspection standards, sampling methodologies, and quality control processes.
• Strong reporting, documentation, and process-improvement capability.
• Ability to work effectively across operational and management teams.

Critical Competencies:

• Quality Management Systems
• ISO 9001:2015 
• Audit Management 
• CAPA 
• Root Cause Analysis
• Process Improvement
• Inspection & Quality Control
• Document Control
• Analytical Problem Solving 
• Stakeholder Management