Project Support Officer (Business-Oriented)

Job Title: Project Support Staff (Business-Oriented)

Location: Kogi State, Nigeria

Experience Level: Minimum of 2 Years

Employment Type: Full-time

Position Overview

We are seeking a highly motivated, business-oriented, and tech-savvy Project Support Staff to provide exceptional technology and operational support for our suite of digital solutions. The ideal candidate will possess a strong understanding of business processes, demonstrate excellent communication and decision-making skills, and maintain productive relationships with clients and internal stakeholders. This role requires a fast learner with a keen eye for detail, analytical thinking, and a commitment to delivering outstanding user experiences.

Key Responsibilities

• Provide timely and effective technical and functional support to end-users of a technology product, and business partners.
• Act as a strategic liaison between clients, product teams, and technical departments to ensure smooth issue resolution and service delivery.
• Monitor product performance, track incidents, and coordinate with cross-functional teams to implement corrective actions.
• Conduct user onboarding, product training, and demonstrations to promote effective utilization of company solutions.
• Gather, document, and analyze user feedback, business requirements, and process gaps to support product enhancement initiatives.
• Assist in system testing, validation, and quality assurance during updates or new feature rollouts.
• Build and maintain strong stakeholder relationships, ensuring alignment between technical solutions and business objectives.
• Contribute to continuous improvement efforts, recommending process and operational optimizations where applicable.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline.
• Minimum of two (2) years of professional experience in Product Support, Business Operations, or a related technical role.
• Demonstrated strong decision-making capability, analytical reasoning, and problem-solving skills.
• Proven ability to learn quickly and adapt to new technologies, tools, and workflows.
• Exceptional communication, presentation, and stakeholder engagement skills.
• Solid understanding of digital product management, user workflows, and system functionalities.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Must be resident in, or willing to work from, Kogi State.

Preferred Competencies

• Experience using CRM or ticketing systems such as Jira, Freshdesk, or Zendesk.
• Working knowledge of business process optimization and customer relationship management.
• Proficiency with Google Workspace, Microsoft 365, and related productivity tools.
• Familiarity with data reporting or analytical tools will be an added advantage.

WHAT WE OFFER

• Competitive salary and benefits.
• Opportunities for professional development.
• A supportive and dynamic work environment

HOW TO APPLY

Interested candidates should complete the application form at the link below:

https://forms.gle/JDNufx8QYuxb9faY9

DEADLINE

Applications will be reviewed on a rolling basis until the role is filled.

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