Production Coordinator
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Job summary
The successful candidate will manage production schedules, provide exceptional customer service, monitor order progress, and contribute to sales through effective follow-up and upselling.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities
- Coordinate daily production activities and monitor order progress to ensure timely delivery.
- Liaise with customers, providing updates and managing inquiries across online, and walk-in channels.
- Track production timelines, resolve delays, and maintain quality standards.
- Convert customer inquiries into confirmed orders and identify upselling opportunities.
- Maintain accurate production and customer records and prepare periodic reports.
- Collaborate with the Production Manager and team to achieve operational and sales targets.
Requirements:
- A minimum of an HND/Bachelor's degree in Business Administration, Fashion Management, Operations Management, or a related field.
- Minimum of 2–4 years' experience in production coordination, customer service, or operations, preferably within the fashion or apparel industry.
- Proficiency in Microsoft Office
- Experience with inventory or order management systems is an advantage.
- Strong organisational and coordination skills.
- Excellent customer service and communication abilities.
- Good problem-solving and time management skills.
- Ability to multitask and work under pressure.
- Sales, relationship management, and attention to detail.
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