Product & User Operations Officer

Responsibilities:

• Support the setup and daily execution of in-platform operations and content placements, including task configuration, content arrangements or review and support for A/B or beta tests when required, with basic follow-up summaries.
• Monitor key placements and campaigns, and coordinate with relevant teams to make timely adjustments when needed.
• Conduct competitor research on in-platform strategies (campaign mechanics, bonus formats, user journeys, product experience) and prepare concise benchmarking reports.
• Collect user feedback via online or phone surveys, prepare basic reports (spreadsheets/charts), and share practical suggestions to improve user experience and operational execution.
• Provide practical suggestions to improve product experience and operational workflows, and actively support other key operational initiatives as needed.

Requirements:

• Bachelor’s degree or higher in Marketing, Public Relations, Psychology, Data Analysis, Business Management, Media and Communication, Technical, or a related field.
• Language: Excellent written and verbal English (Bonus with local languages)
• Technical: Proficient in tools such as Word, Excel, PowerPoint, Spreadsheet and others.
• Working Experience: 1-3 years in user or product operations or customer service roles, preferably in the gambling, gaming, entertainment or e-commerce industries.
• Sports Enthusiast: Strong knowledge of sports, especially in football, is preferred.
• Familiar with Betting products and have Betting experience (without addiction)
• Working on weekdays and Saturday mornings. Accept shift work during holidays if necessary.
• Detail-oriented and well-organised, ensuring minimal errors; responsible, patient, and careful in daily execution.
• Strong time management skills with the ability to multitask, prioritise essential tasks, and stay adaptable in a fast-paced, evolving environment.
• Highly self-motivated and curious, with strong local user insight—able to identify real user needs and translate them into practical actions.
• Excellent teamwork and collaboration skills, with a friendly and cooperative working style.

Remuneration: NGN 250,000 Monthly Gross with a structure of 70% Basic Salary and 30% KPI Salary.