Practice Manager

Responsibilities:

• Oversee the daily operations and administrative functions of the practice.
• Develop, implement, and monitor operational policies, procedures, and systems.
• Supervise staff, coordinate workloads, and monitor employee performance.
• Manage office resources, facilities, supplies, and general administrative activities.
• Monitor income, expenditure, budgets, invoices, and operational costs in collaboration with the accounts team.
• Ensure proper record-keeping, documentation, and information management.
• Coordinate client relations and ensure a high standard of service delivery.
• Identify operational challenges and implement solutions to improve efficiency.
• Prepare regular operational reports for management.
• Ensure compliance with applicable laws, professional standards, and internal policies.
• Coordinate meetings, appointments, schedules, and other organisational activities.
• Support recruitment, staff onboarding, training, and performance management.

Requirements:

• A Bachelor’s degree in Business Administration, Management, Accounting, Human Resources, or a related discipline.
• A minimum of 3 years’ relevant experience in practice management, office administration, or operations management.
• Previous experience managing a professional services firm will be an added advantage.
• Strong leadership, organisational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Good knowledge of budgeting, office administration, staff supervision, and operational management.
• Proficiency in Microsoft Office applications and relevant office management software.
• High levels of integrity, professionalism, confidentiality, and attention to detail.
• Ability to work independently, manage competing priorities, and meet deadlines.