Performance & People Operations Specialist

Responsibilities:

• Design & Improve the Performance Framework
• Develop and maintain performance processes: OKR/KPI goal setting, monthly/quarterly check-ins, mid-year and year-end reviews, and calibration
• Define rating scales, evaluation guidelines, competency/behavior standards, and performance levels
• Run calibration sessions to ensure fairness, consistency, and auditability
• Operate & Drive the Performance Cycle
• Ensure departments complete goal cascading, 1:1 feedback, reviews, and improvement plans (PIP) on schedule
• Coach managers on performance conversations, feedback techniques, documentation standards, and review best practices
• Track cycle progress and key metrics; provide insights and recommendations to leadership
• Performance Outcomes & People Decisions
• Support linkage of performance outcomes to compensation review, promotions, rewards, development plans, and role changes
• Facilitate talent reviews (e.g., 9-box), identify high potentials and critical roles, and support succession recommendations
• Support employee relations and disciplinary processes with proper documentation and fair, compliant record-keeping
• People Data & HR Systems (HRIS)
• Maintain accurate performance records, approvals, and secure documentation
• Use HRIS/Excel/Sheets for analysis (distribution, trends, department comparisons) to inform decisions
• Handle data in line with Nigeria’s data protection requirements (NDPR), ensuring confidentiality and access control
• Learning & Organizational Development Support (Nice-to-have)
• Deliver manager enablement sessions: performance coaching, feedback, conflict management, goal management
• Support Individual Development Plans (IDPs) and capability-building initiatives

Requirements:

• Bachelor’s degree in HR, Business Administration, Psychology, Statistics, or related fields preferred
• 3–5+ years of HR experience, with at least 2 years in performance management/HRBP/talent development
• Solid knowledge of performance practices: KPI/OKR, 360 feedback, PIP, calibration, and talent review (9-box)
• Strong Excel/Google Sheets skills (pivot tables, functions, analysis); HRIS experience preferred
• Excellent stakeholder management and communication; able to influence managers and drive deadlines
• Familiarity with Nigerian labour practices, disciplinary and grievance processes is an advantage
• Certifications are a plus: CIPM (Nigeria), SHRM, HRCI, etc.
• Data-driven thinking and structured problem solving
• Integrity, fairness, and strong documentation discipline
• Influence and collaboration across teams
• Confidentiality and professional ethics
• High execution speed and reliability during cycle peaks

Success Metrics (Examples)

• ≥ 95% on-time completion of performance cycles
• 1:1/check-in coverage and quality; PIP completion and improvement rate
• Healthy performance distribution and completed calibrations
• Manager satisfaction with process and support
• Data accuracy and compliance with zero major incidents

What We Offer 

• Competitive salary and performance-based incentives
• Health insurance and allowances (transport, meal, etc. per policy)
• Learning & certification support (CIPM/SHRM, etc.)
• Clear growth path and exposure to leadership