Payment Officer

Responsibilities:

• Process and monitor customer deposits and withdrawal requests on the betting platform.
• Verify withdrawal requests and ensure customers meet the company's payment and betting requirements before processing.
• Monitor customer betting wallets and ensure deposits, withdrawals, refunds, and reversals are accurately reflected.
• Monitor payment gateways, bank transfers, cards, USSD, wallets, and other payment channels.
• Investigate failed, pending, declined, reversed, duplicated, and delayed transactions.
• Conduct daily reconciliation of betting platform transactions against bank and payment provider records.
• Identify and investigate payment discrepancies and unexplained variances.
• Monitor payment settlements and ensure funds received from payment providers are properly accounted for.
• Liaise with banks and payment service providers to resolve transaction and settlement issues.
• Monitor transactions for unusual or suspicious activities and escalate potential fraud or compliance concerns.
• Work with the Risk & Compliance team on suspicious transactions, account restrictions, and payment-related investigations.
• Work closely with Customer Support to resolve customer complaints relating to deposits and withdrawals.
• Prepare daily, weekly, and monthly payment and reconciliation reports.
• Maintain accurate records of all payment transactions, adjustments, reversals, refunds, and settlements.
• Ensure proper documentation and audit trails are maintained for payment activities.
• Support the Finance team with payment-related reporting and financial controls.
• Identify recurring payment issues and recommend improvements to payment processes.
• Ensure all payment activities comply with company policies, financial controls, and applicable gaming and regulatory requirements.
• Perform other payment and finance-related duties assigned by Management.

Requirements:

• Bachelor's degree or HND in Accounting, Finance, Economics, Banking & Finance, or a related field.
• ICAN, ACCA, ACA, CIMA, or other recognised professional accounting/finance certification is an added advantage.
• 5–6 years of experience in payment operations, finance operations, reconciliation, fintech, banking, gaming, or a related field.
• Previous experience in a sports betting, gaming, sportsbook, or high-volume digital payment environment is strongly preferred.
• Good understanding of betting deposits, withdrawals, betting wallets, payment gateways, and transaction settlements.
• Strong knowledge of reconciliation and financial controls.
• Excellent Microsoft Excel skills and ability to work with large transaction datasets.
• Strong numerical, analytical, and problem-solving skills.
• High level of attention to detail and accuracy.
• Good understanding of fraud risks and suspicious transaction indicators.