Order Fulfilment and Media Curator

Responsibilities:

• Process and prepare customer orders accurately and efficiently
• Conduct detailed quality checks on incoming bulk shipments and outgoing orders
• Ensure products are properly packaged and dispatched on time
• Monitor inventory movement and report low stock or discrepancies
• Maintain organized stock records and storage areas
• Coordinate with logistics and delivery partners when necessary

Customer Support:

• Respond to customer inquiries regarding orders, deliveries, and products
• Resolve customer concerns professionally and promptly
• Provide updates on order status and ensure a smooth customer experience
• Support after-sales communication and customer satisfaction efforts

Content Creation & Media Support:

• Capture behind-the-scenes content related to packaging, fulfilment, inventory, and daily operations
• Create engaging photo and video content for social media platforms
• Assist in showcasing products, order preparation process, and brand activities online
• Support the marketing team with content for promotions and campaigns

Operations & Coordination:

• Ensure accuracy and efficiency in daily fulfilment operations
• Maintain cleanliness and organization within the workspace
• Support process improvements to enhance productivity and customer satisfaction
• Assist with other administrative or operational duties when required

Requirements:

• Previous experience in order fulfilment, inventory, customer service, or operations is an advantage
• Basic knowledge of content creation and social media trends
• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Must be computer literate and familiar with basic digital tools
• Ability to work independently and as part of a team
• 
  

Preferred Skills:

• Experience using social media platforms such as Instagram, TikTok, or Snapchat
• Basic photography or videography skills
• Creative mindset with an eye for presentation and aesthetics
• Strong problem-solving and customer handling skills

Location: Ikeja, Lagos

Renumeration: NGN120,000 – 150,000 Monthly