Operations & Service Delivery Coordinator

Responsibilities:

Programme and execution coordination:

• Maintain the operating plan, action tracker, timelines, dependencies, risk register and decision log.
• Coordinate activities across customer delivery, hardware, software, finance, legal and external partners.
• Follow up with action owners and escalate delayed, blocked or high-risk activities promptly.
• Prepare weekly execution reviews showing progress, priorities, risks, decisions and evidence.

Customer service and delivery

• Maintain an accurate register of customers, prospects, open issues, commitments and next actions.
• Coordinate customer-delivery plans and provide timely written progress updates.
• Track service issues through to resolution or an agreed and documented action plan.
• Support onboarding, installation scheduling, commissioning, acceptance and post-installation follow-up.

Vendor, installer and field coordination

• Coordinate communication with meter suppliers, connectivity providers, installers, developers and service partners.
• Track quotations, documentation, technical dependencies, delivery dates and outstanding actions
• Support site-readiness assessments, field visits, installation planning and commissioning activities.
• Maintain vendor, procurement, installation, asset and service records.

Product and pilot coordination:

• Coordinate business inputs required for peGrid, hardware pilots, integrations, testing and user acceptance.
• Maintain records of requirements, test results, defects, approvals and handover materials. apply@foteinotalento.com FT Recruitment 2026
• Help ensure that customer and operational requirements are reflected in product priorities.
• Support structured user-acceptance testing and milestone evidence collection.

Documentation, controls and reporting:

• Create and maintain SOPs, checklists, templates, meeting notes and responsibility trackers.
• Organise contracts, proposals, invoices, procurement documents and acceptance records.
• Support expense, procurement and payment documentation without independently approving expenditure.
• Prepare concise weekly management reports and structured monthly investor or adviser updates.

Personal attributes

• Structured, dependable and proactive rather than dependent on repeated instruction.
• Persistent and professional when following up; calm under pressure and able to prioritise.
• Detail-oriented without losing sight of customer and commercial outcomes
• Honest about problems, delays and incomplete work; comfortable creating order in a changing environment.

Initial 90-day outcomes

• One reliable operating tracker covering owners, deadlines, dependencies, risks and evidence.
• A consistent weekly review and monthly stakeholder-reporting rhythm.
• Current customer-delivery plans and regular written customer updates.
• Disciplined vendor, installer, hardware and platform follow-through.
• An organised operational evidence repository and reduced founder dependency.
• Coordinate and document at least one end-to-end pilot or customer-delivery process, subject to programme readiness and required approvals.

Requirements:

• Two to four years of relevant experience in operations, project coordination, service delivery, implementation, customer success or a similar role.
• Demonstrated experience coordinating work across customers, internal teams, vendors or external service providers.
• Strong written communication and business-documentation skills.
• Ability to maintain detailed trackers, timelines, meeting records, process documents and management reports.
• Ability to manage several interdependent workstreams and escalate delivery risks early.
• Confidence following up with senior stakeholders, vendors, customers and technical partners.
• Practical proficiency with Google Sheets or Microsoft Excel and tools such as Notion, Asana or ClickUp.
• Lagos-based and available for occasional customer, vendor and installation visits.
• Able to work independently in a lean, founder-led business with evolving priorities and limited supervision.

Expertise:

• Energy, utilities, property technology, fintech, telecommunications, IoT or infrastructure exposure.
• Experience supporting hardware installations, technical implementations, field operations or multi-party projects.
• Familiarity with procurement records, vendor onboarding, customer acceptance, service-level tracking or basic payment reconciliation. apply@foteinotalento.com FT Recruitment 2026
• Experience in an early-stage company, consulting environment or business-transformation programme.
• Basic understanding of product requirements, user-acceptance testing and issue tracking.