Business Operations Lead

Responsibilities:

Business Growth & Sales Management:

• Drive revenue growth across physical and online sales channels.
• Develop and execute strategies to increase customer acquisition and retention.
• Identify new market opportunities and strategic partnerships.
• Monitor sales performance against targets and implement improvement initiatives.
• Lead promotional campaigns and seasonal sales strategies.

Team Leadership & Performance Management:

• Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff.
• Conduct daily team briefings and performance reviews.
• Set clear KPIs and monitor employee productivity.
• Foster a culture of accountability, teamwork, and excellent customer service.

Store Operations:

• Oversee the daily operations of the physical store.
• Ensure operational efficiency and adherence to company standards.
• Optimize staff schedules to meet business demands.
• Identify opportunities for process improvement and cost reduction.

Digital Sales & Online Operations:

• Coordinate online operations across the company website, Instagram, and WhatsApp Business.
• Ensure product listings remain accurate and inventory is updated promptly.
• Monitor online order fulfillment and customer communication.
• Collaborate with the digital and marketing teams to increase online conversions.

Inventory & Supply Chain Management:

• Work closely with the Inventory Manager to maintain optimal stock levels.
• Monitor inventory movement and minimize stock losses.
• Forecast demand based on sales trends and seasonal patterns.
• Coordinate timely procurement and replenishment activities.

Financial Management:

• Track daily, weekly, and monthly sales performance.
• Prepare operational and profitability reports for management.
• Monitor operational expenses and manage departmental budgets.
• Recommend initiatives to improve profit margins.

Customer Experience:

• Ensure exceptional customer service across all sales channels.
• Resolve escalated customer complaints promptly and professionally.
• Improve customer satisfaction through continuous service enhancements.
• Ensure a seamless omnichannel shopping experience.

Requirements:

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline.  
• Minimum of 3 years’ experience in retail operations, business operations, or store management.
• Experience within the fashion, textile, luxury retail, or lifestyle industry is highly preferred.
• Proven track record of driving sales growth and managing business operations.

Skills & Competencies:

• Strong business acumen
• Leadership and people management
• Sales and revenue generation
• Business development
• Retail operations management
• Inventory management
• Financial reporting and budgeting
• Excellent communication and interpersonal skills
• Customer relationship management, problem-solving, and decision-making
• Data analysis and reporting
• Proficiency with inventory management software and e-commerce platforms
• Working knowledge of social media marketing.

Key Performance Indicators (KPIs):

The successful candidate will be evaluated based on:

• Achievement of monthly sales targets
• Revenue growth
• Store profitability
• Online sales performance
• Inventory accuracy and stock management
• Customer satisfaction ratings
• Team productivity and performance
• Operational efficiency
• Cost optimization
• Business expansion initiatives

Remuneration: NGN 400,000 Gross Monthly

Commission: 0.5% – 1% of sales (based on agreed performance targets and commission structure)

Location: Victoria Island, Lagos