Registrar Liaison Officer

Responsibilities:

• Process client requests, including share dematerialization, dividend claims, account transfers, change of name, and share reconciliation
• Serve as the primary liaison between the firm and registrars, ensuring prompt and effective communication
• Manage relationships with both new and existing clients, ensuring excellent service delivery
• Handle account opening, KYC onboarding, and account maintenance processes
• Prepare and present daily, weekly, and monthly operational reports
• Maintain accurate and up-to-date operational records and databases
• Support continuous process improvement initiatives to enhance operational efficiency
• Provide operational support to the dealing, finance, compliance, and customer service units
• Handle and resolve registrar-related and operational issues or complaints
• Ensure smooth and efficient day-to-day operations within the department

Requirements:

• Bachelor’s degree in Statistics, Mathematics, Economics, Finance, or a related discipline
• Professional certification (e.g., CIS) is an added advantage
• SEC-sponsored Individual status is an added advantage
• Minimum of 2–3 years’ relevant experience in a stockbroking or investment banking environment
• Strong understanding of registrar engagement and processes
• Good knowledge of regulatory and compliance requirements in the capital market
• Proficiency in Microsoft Excel and Word; familiarity with back-office systems is desirable