Operations Officer

Responsibilities:

• Process client requests relating to account transfers, share dematerialisation, change of name, and other post-trade and account-related services.
• Manage and maintain effective relationships with both new and existing clients to ensure a high standard of service delivery.
• Liaise with the Nigerian Exchange (NGX), Central Securities Clearing System (CSCS), registrars, and other relevant counterparties to resolve operational and settlement issues.
• Handle new account openings, KYC onboarding, periodic reviews, and ongoing account maintenance in line with regulatory requirements.
• Ensure timely preparation, verification, documentation, and validation of all operational transactions in compliance with applicable regulations and internal policies.
• Process client mandates, account updates, and other service instructions accurately and promptly.
• Ensure full compliance with regulatory, exchange, and internal operational guidelines at all times.
• Prepare and submit daily, weekly, and monthly operational reports for management and regulatory purposes.
• Maintain accurate, complete, and up-to-date operational records, databases, and documentation.
• Demonstrate strong working knowledge of support system operations, including trading platforms, back-office software, and settlement systems.
• Support process improvement and automation initiatives aimed at enhancing operational efficiency and risk control.
• Provide operational support to the dealing, finance, compliance, and customer service teams to ensure seamless workflow.
• Perform other operations-related duties as may be assigned from time to time

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
• Must be a Certified Stockbroker.
• SEC-sponsored Individual registration is an added advantage.
• Minimum of 2–5 years’ relevant operations experience within a stockbroking or investment banking firm.
• Strong understanding of capital markets, the trade life-cycle, and settlement processes.
• Sound knowledge of regulatory and compliance requirements governing capital-market operations in Nigeria.
• Proficiency in Microsoft Excel and practical familiarity with trading platforms and back-office systems.