Operations Officer

Responsibilities:

Daily Operations Management:

• Coordinate and monitor the company's daily operational activities.
• Ensure that departments carry out assigned responsibilities efficiently and within established timelines.
• Monitor operational workflows, identify bottlenecks, and implement approved solutions.
• Track staff attendance, punctuality, task completion, and general workplace compliance in collaboration with HR.
• Ensure that company procedures and operational standards are followed.
• Maintain an organized and productive working environment.

Interdepartmental Coordination:

• Coordinate activities across Sales, Operations, Social Media, Web, IT, HR, GIS, and Drone departments.
• Facilitate communication and collaboration between departmental teams.
• Follow up on assignments, deadlines, and outstanding deliverables.
• Organize operational meetings, document action points, and monitor the implementation of agreed decisions.
• Ensure that departments submit required reports and progress updates on time.
• Escalate unresolved issues and operational challenges to management.

Project and Task Monitoring:

• Track the progress of company projects, client assignments, training programmes, field operations, and internal initiatives.
• Monitor project milestones, timelines, deliverables, and resource requirements.
• Coordinate with relevant departments to ensure that project requirements are clearly communicated.
• Identify delays and recommend corrective actions.
• Maintain accurate records of ongoing projects and outstanding tasks.
• Prepare project progress reports for management.

Resource and Logistics Management:

• Coordinate the availability and appropriate use of company equipment, materials, facilities, and other operational resources.
• Support logistics and scheduling for fieldwork, drone operations, surveying assignments, training programmes, and company events.
• Monitor resource allocation and identify shortages or maintenance requirements.
• Maintain records of company assets and operational materials.
• Ensure that company resources are used responsibly and efficiently.

Documentation and Reporting:

• Prepare daily, weekly, and monthly operational reports as required.
• Maintain accurate records of operational activities, meetings, assignments, and project updates.
• Monitor key performance indicators (KPIs) and departmental deliverables.
• Document recurring operational challenges and recommend improvements.
• Ensure that operational records are properly organized and accessible to authorized personnel.
• Provide management with accurate information to support operational decisions.

Process Improvement and Compliance:

• Review existing operational processes and identify opportunities to improve efficiency.
• Recommend procedures, systems, and tools that improve productivity and accountability.
• Ensure compliance with company policies, approved workflows, and operational standards.
• Monitor implementation of management directives.
• Identify operational risks and report irregularities to management.
• Maintain confidentiality when handling company information.

Administrative and Management Support:

• Support management in implementing operational decisions and company initiatives.
• Assist with planning and coordinating internal meetings, staff activities, and company programmes.
• Follow up on management directives and ensure timely execution.
• Coordinate with HR on operational matters relating to staff attendance, workplace conduct, and departmental compliance.
• Perform other relevant duties assigned by management.

Requirements:

• A Bachelor's degree or HND in Business Administration, Operations Management, Project Management, Management, or another relevant discipline.
• A professional certification in Operations Management, Project Management, or Business Administration is an added advantage.
• A minimum of 2–3 years of relevant work experience** in operations management, business operations, project coordination, or administrative management is required.
• Demonstrated experience coordinating daily business operations and working across multiple departments.
• Proven experience monitoring staff activities, tracking assignments, managing workflows, and ensuring timely completion of deliverables.
• Practical experience preparing operational reports, monitoring KPIs, and implementing process improvements.
• Experience coordinating logistics, resources, projects, or company activities.
• Candidates must demonstrate evidence of their ability to identify operational problems, coordinate solutions, and improve organizational efficiency.
• Strong organizational and coordination skills.
• Excellent communication and interpersonal skills.
• Effective planning, time management, and prioritization.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience using task management and collaboration tools.
• Ability to prepare reports and maintain accurate records.
• Ability to coordinate multiple assignments and meet deadlines.
• Strong attention to detail and follow-through.
• High levels of professionalism, integrity, accountability, and discretion.

Key Performance Indicators:

• Timely completion and follow-up of operational assignments.
• Effectiveness of coordination across departments.
• Accuracy and timely submission of operational reports.
• Compliance with company policies and operational procedures.
• Effective monitoring and utilization of company resources.
• Reduction in avoidable operational delays and recurring issues.
• Timely identification and escalation of operational challenges.
• Successful implementation of approved process improvements.
• Effective tracking of departmental targets and project deliverables.
• Improved operational efficiency and accountability across the organization.