Operations Manager

Responsibilities:

• Mapping workflows (e.g., using BPMN or SIPOC) to eliminate redundancies, reduce cycle times, and remove bottlenecks.
• Ensuring goods or services meet company standards and enforcing health, safety, and environmental (HSE) regulations.
• Creating and updating Standard Operating Procedures (SOPs) to ensure consistent delivery across shifts and locations.
• Translating high-level company goals and executive visions into actionable, daily plans.
• Applying methodologies like Lean, Six Sigma, and Kaizen to improve business operations continually.
• Formulating operational budgets, analyzing expenses, and identifying financial risks or areas for cost optimization.
• Forecasting demand and properly balancing staffing, space, and equipment to align with operational goals.
• Managing procurement, stock levels, and distribution to meet customer demand without excess holding costs.
• Recruiting, training, and mentoring operational staff while defining job expectations and monitoring KPIs.
• Acting as a central hub connecting different departments (such as IT, sales, HR, and logistics) to ensure they work smoothly together.
• Negotiating pricing, building contracts, and managing relationships with third-party service providers and utilities.
• Streamlining customer support and service delivery to improve client retention and overall user experience

Requirements:

• 2–5 years of managerial experience, preferably in manufacturing or factory operations.   
• Strong leadership and problem-solving skills.   
• Proficiency in Microsoft Excel and basic ERP/inventory management tools.   
• Bachelor's degree in Business Administration, Management, or a related field (an added advantage).   
• Excellent communication and organizational skills.   
• Ability to manage teams and coordinate multiple operations effectively.   
• Ability to work under pressure and meet production targets.   
• Strong attention to detail and decision-making abilities