Operations Manager
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Job summary
The Operations Manager is responsible for overseeing the day-to-day operations of all company outlets and production activities to ensure efficiency, profitability, and exceptional customer service. The role ensures that production, sales, logistics, inventory, procurement, and customer service teams operate in line with company standards.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Provide strategic oversight of all operational activities across production and service delivery
- Drive continuous improvement in processes, efficiency, and service quality
- Lead, mentor, and manage cross-functional teams to achieve operational goals
- Ensure compliance with health, safety, and food quality standards
- Monitor performance metrics and implement data-driven improvements
- Align operations with business growth objectives and customer expectations
- Manage budgets, cost control, and operational planning
Requirements:
- Minimum of an HND in Business Management, Operations Management, or a related discipline
- Minimum of 4 years proven experience in operations management (food or catering industry preferred)
- Strong leadership and team management skills
- Demonstrated ability to improve processes and drive operational efficiency
- Good understanding of health, safety, and food quality regulations
- Strong analytical, decision-making, and problem-solving skills
- Ability to work under pressure and meet tight deadlines
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