Operations Manager

• Oversee the day-to-day operations of the supermarket to ensure smooth, efficient, and profitable performance.
• Coordinate all departments (sales floor, inventory, cash office, warehouse, security, and bakery) to ensure seamless operations.
• Ensure excellent customer service standards are maintained across the store.
• Monitor stock availability, stock rotation, shrinkage control, and loss prevention activities.
• Enforce company policies, procedures, and operational standards at all times.
• Supervise, train, schedule, and evaluate staff performance, including disciplinary actions when necessary.
• Manage opening and closing procedures, cash handling, and daily sales reconciliation.
• Implement operational improvements to increase efficiency, reduce waste, and improve productivity.
• Ensure compliance with health, safety, and regulatory requirements within the supermarket.
• Prepare and submit daily, weekly, and monthly operational reports to management.

Requirements:

• Minimum qualification of  HND / BSc in any relevant discipline.
• Proven experience as an Operations Manager or in a senior supervisory role within a supermarket or retail environment.
• Strong leadership, people management, and decision-making skills.
• Good understanding of supermarket operations, inventory control, and customer service management.
• Ability to work under pressure and handle multiple operational tasks simultaneously.
• Excellent communication and interpersonal skills.
• Basic financial and reporting skills, including sales tracking and cost control.
• Proficiency in Microsoft Office and relevant retail management software.