Operations Manager

Responsibilities:

• Oversee daily operations and ensure projects and deliverables are completed on time and to standard
• Design, document, and improve processes and SOPs that support rapid growth
• Serve as the main point of contact for clients: handle onboarding, communication, expectations, feedback, and escalations
• Build and maintain strong client relationships to drive satisfaction and retention
• Coordinate across teams and manage workflow, priorities, and deadlines
• Manage, support, and motivate team members, including performance tracking and accountability
• Foster a positive, supportive team culture by reading team dynamics, handling conflict with empathy, and giving constructive feedback
• Track KPIs and operational metrics, and report insights and progress to leadership
• Manage budgets, vendors, tools, and resources efficiently
• Identify bottlenecks and risks early, and resolve them quickly
• Implement project management and automation tools to improve efficiency
• Support hiring, onboarding, and training of new team members
• Ensure compliance with company policies and quality standards
• Work with leadership on strategy, planning, and scaling operations

Requirements:

• 2 years of experience in operations, project management, or a similar role
• Completed NYSC (certificate required)
• Excellent written and verbal communication skills
• High emotional intelligence: self-aware, empathetic, and able to build trust with clients and teammates, even in tense situations
• Highly organized, with strong attention to detail
• Ability to stay calm and perform under pressure in a fast-moving environment
• Strong problem-solving and decision-making skills
• Proven experience handling clients professionally
• Comfortable with remote tools (Slack, Zoom, Google Workspace, Notion, Trello, Asana, etc.)
• Reliable internet and a self-driven, accountable work style

Benefits:

• Fully remote flexibility
• Monthly perks: Netflix, Spotify, and Duolingo subscriptions
• Fast career growth in a scaling company
• A collaborative, results-driven culture

Remuneration: NGN 200,000 – 250,000