Operations Manager
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Job summary
The Operations Manager will be responsible for coordinating daily business activities, supervising staff, managing customer and vendor relationships, monitoring deliveries, and ensuring smooth operational performance across the company. The ideal candidate should be tech-savvy, detail-oriented, and capable of working in a fast-paced environment.
Min Qualification:
OND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee daily operational activities of the business
- Manage delivery operations and ensure timely order fulfillment
- Supervise and coordinate staff performance
- Handle customer complaints and resolve operational issues efficiently
- Monitor inventory and coordinate with vendors/suppliers
- Use CRM software and operational tools to manage customer records and workflow
- Generate operational reports and performance insights
- Develop and implement strategies to improve efficiency and productivity
- Ensure compliance with company policies and operational standards
- Track KPIs and maintain high customer satisfaction levels
- Train and onboard new staff when necessary
Requirements:
- Minimum of OND/HND/Bachelor’s Degree in Business Administration, Operations Management, or related field
- Proven experience in operations management, logistics, customer service, or a similar role
- Strong knowledge of CRM systems and business management software
- Excellent leadership and people management skills
- Good communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office tools (Excel, Word, Google Workspace)
- Experience in e-commerce, logistics, or delivery services is an added advantage
- Ability to analyze operational data and make informed decisions
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