Operations Manager

Responsibilities:

• Oversee the day-to-day operations of the company.
  
• Lead, supervise, and manage operational and field teams to achieve business and project objectives.
  
• Plan and coordinate field marketing, promotional, and brand activation activities.
  
• Coordinate teams deployed to markets, retail locations, and other activation points.
  
• Develop operational plans, schedules, and deployment structures for campaigns.
  
• Set clear team and departmental KPIs in line with company and project objectives.
  
• Monitor team performance against agreed KPIs and implement corrective actions where required.
  
• Ensure promotional staff have the required uniforms, materials, products, and equipment.
  
• Monitor field teams to ensure activities are executed according to client requirements.
  
• Coordinate logistics, transportation, materials, equipment, and other operational requirements.
  
• Support the planning and execution of corporate events.
  
• Coordinate vendors, suppliers, event personnel, and third-party service providers.
  
• Monitor project timelines, budgets, and operational deliverables.
  
• Ensure all client projects are delivered within agreed timelines and specifications.
  
• Conduct regular field visits to monitor campaign execution and team performance.
  
• Identify operational challenges and implement practical solutions.
  
• Review and improve existing operational processes to increase efficiency and productivity.
  
• Design, document, implement, and regularly update Standard Operating Procedures (SOPs) for key operational activities.
  
• Ensure teams understand and consistently follow approved SOPs, policies, and procedures.
  
• Prepare accurate operational reports, campaign performance updates, KPI dashboards, and management reports.
  
• Use Microsoft Excel to analyse operational data, track performance, prepare reports, and support decision-making.
  
• Use Power BI to develop and maintain dashboards and visual reports where required.
  
• Maintain proper records of staff deployment, attendance, materials, expenses, project activities, and performance results.
  
• Work closely with HR to manage field staff recruitment, onboarding, attendance, and performance.
  
• Liaise with clients and internal teams to resolve operational issues.
  
• Ensure company policies, procedures, and health and safety requirements are followed.
  
• Conduct regular performance reviews and provide coaching, guidance, and feedback to team members.
  
• Identify training and development needs within the operations team.
  
• Continuously improve operational processes, team productivity, service delivery, and client satisfaction.

Requirements:

• Bachelor's degree/HND in Business Administration, Operations Management, Management, Marketing, or a related field.
  
• 5–7 years of experience in operations, field marketing, brand activation, FMCG, events, advertising, or a related industry.
  
• Proven experience managing and supervising teams, including field teams and promotional staff.
• Experience coordinating events, logistics, vendors, and third-party suppliers.
• Strong knowledge of process management and operational improvement.
  
• Demonstrated experience designing, documenting, implementing, and monitoring SOPs.
  
• Experience setting, tracking, and reviewing KPIs for teams or departments.
  
• Strong proficiency in Microsoft Excel, including data analysis, reporting, formulas, pivot tables, and performance tracking.
  
• Working knowledge of Power BI and the ability to create or interpret dashboards and operational reports.
  
• Strong reporting and data-interpretation skills.
  
• Strong organisational and project-management skills.
  
• Good communication, leadership, coaching, and interpersonal skills.
  
• Ability to manage multiple projects simultaneously.
  
• Strong problem-solving and decision-making abilities
  
• Ability to work under pressure and meet tight deadlines.
  
• Proficiency in Microsoft Office/Google Workspace.
  
• Must be comfortable with frequent field movement when required.

Key Competencies:

• Operations management
  
• People management
  
• Team leadership and supervision
  
• Process management
  
• SOP design and implementation
  
• KPI setting and performance management
  
• Project coordination
  
• Logistics management
  
• Microsoft Excel proficiency
  
• Power BI and dashboard reporting
  
• Data analysis and interpretation
  
• Reporting and documentation
  
• Vendor management
  
• Client management
  
• Problem solving
  
• Continuous improvement
  
• Time management
  
• Attention to detail
  
• Leadership and accountability