Operations Manager
Job summary
We are seeking to hire an Operations Manager to join our team.
Job descriptions & requirements
Responsibilities:
Project & Workflow Management:
- Timeline Oversight: Develop, track, and manage project milestones to ensure designs are completed on schedule.
- Workflow Optimization: Optimize design workflows and document best practices to improve team productivity.
- Quality Control: Coordinate with supervisors and project managers to ensure finished products and installations meet the firm's quality standards.
Supply Chain & Procurement:
- Vendor Management: Build and manage strong relationships with external service providers, contractors, furniture suppliers, and artisans.
- Purchase Orders: Execute and oversee purchasing operations, tracking orders from placement through delivery.
- Inventory & Logistics: Monitor stock control, coordinate warehousing, and manage the delivery and installation of furnishings at client sites.
Financial Oversight & Bookkeeping:
- Budget Tracking: Collaborate with finance teams and designers to monitor material and labor costs, ensuring projects remain within budgetary limits.
- Billing & Payments: Oversee the collection of client retainers, process supplier invoices, and manage disbursements.
- KPI Reporting: Track operational efficiency and provide data-driven recommendations to management to drive revenue growth.
Human Resources & Team Coordination:
- Staffing & Onboarding: Assist HR in the recruitment, hiring, and onboarding of new design and administrative staff.
- Performance Management: Facilitate annual performance reviews and help define goals for the creative team.
- Cross-Functional Collaboration: Foster a collaborative, high-performance culture by ensuring the design, sales, marketing, and admin teams work cohesively.
Studio & Administrative Operations:
- Studio Administration: Oversee daily studio operations, including IT coordination, software licensing, and general office maintenance.
- Compliance & Safety: Ensure adherence to health and safety regulations, insurance policies, and legal compliance (e.g., GDPR).
- Facilities Management: Organize studio layout and handle upkeep to maintain an inspiring and functional environment for staff and visiting clients.
Requirements:
- Minimum qualification of BSC.
- 3 years of previous experience in a similar role.
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