Operations Manager
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Job summary
Responsible for coordinating daily hotel operations across departments to ensure service excellence, operational efficiency, facilities readiness, and outstanding guest and event experiences.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Oversee Front Office, Housekeeping, Food & Beverage, Facilities & Maintenance, and operational support teams.
- Coordinate banqueting and events operations to ensure seamless execution and service standards.
- Supervise departmental performance, guest relations, and service recovery.
- Ensure facilities condition, safety compliance, and operational readiness.
Requirements:
- Minimum 2-4 years’ hotel operations experience with strong knowledge of F&B, Housekeeping, Front Office, facilities, and events.
- Excellent communication and leadership skills.
- Fluent in English and Hausa languages.
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