Operations Lead

Responsibilities:

Company Operations Management

• Develop and implement operational strategies to align with the company’s vision, mission, and goals.
• Oversee and optimize cross-functional workflows, including HR, finance, IT, and administration.
• Establish and monitor key performance indicators (KPIs) to measure operational efficiency and effectiveness.
• Lead, mentor, and grow a high-performing operations team, fostering a culture of collaboration and accountability.
• Ensure compliance with industry regulations, company policies, and legal requirements.

Localization Operations Leadership

• Manage end-to-end localization processes, including translation, localization engineering, quality assurance, and project management.
• Streamline localization workflows to improve turnaround times, reduce costs, and enhance quality.
• Collaborate with sales, account management, and production teams to ensure client expectations are met or exceeded.
• Evaluate and implement localization tools, technologies, and platforms to improve efficiency and scalability.
• Monitor industry trends and best practices to ensure the company remains competitive in the localization market.

Strategic Planning and Growth

• Partner with the executive team to define and execute the company’s long-term operational and growth strategies.
• Identify opportunities for process improvement, automation, and innovation across all operational areas.
• Drive initiatives to expand service offerings, enter new markets, and increase revenue streams.
• Manage budgets, forecasts, and resource allocation to ensure financial sustainability and profitability.

Client and Vendor Relations

• Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
• Oversee vendor management, including the selection, negotiation, and performance evaluation of localization partners.
• Resolve escalated client and operational issues promptly and effectively.
  

Requirements:

• Bachelor’s degree in Linguistics, Localization, Business Administration, Operations Management, Information Technology or a related field (Master’s degree preferred).
• Minimum of 5 years of experience in operations management, with at least 3 years in a leadership role.
• Proven experience in the localization or language services industry is highly desirable.
• Strong understanding of localization tools, technologies, and processes (e.g., CAT tools, TMS, MT).
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in project management methodologies (e.g., Agile, Scrum).
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strategic mindset with a focus on innovation and continuous improvement.