Operations Lead

Responsibilities:

• Coordinate and oversee the day-to-day operational activities of Kero Rides.
• Provide direct supervision and leadership to subordinate employees and ensure assigned responsibilities are properly executed.
• Assign duties, work priorities, performance targets, and operational goals to team members.
• Monitor employee productivity, attendance, conduct, and overall performance.
• Conduct regular staff follow-ups and contribute to performance evaluations and appraisals.
• Hold team members accountable for assigned responsibilities, deadlines, and established performance standards.
• Coordinate operational activities between the company’s Lagos and Mowe offices.
• Ensure effective communication and collaboration among operational staff and other departments.
• Assist management in translating company strategies and objectives into specific operational activities and measurable deliverables.
• Develop and monitor operational work plans, schedules, targets, KPIs, and performance reports.
• Identify operational problems, service gaps and process inefficiencies and recommend appropriate corrective actions.
• Ensure company policies, procedures and management directives are properly implemented and followed.
• Support operational readiness for the launch, rollout and subsequent expansion of Kero Rides.
• Coordinate operational activities involving drivers, customers, partners and other stakeholders as the business develops.
• Monitor service quality and contribute to initiatives designed to improve customer and driver experience.
• Maintain appropriate operational records, documentation and reports.
• Prepare periodic operational updates and reports for senior management.
• Assist with staff scheduling, workforce coordination and other administrative aspects of operations.
• Participate in meetings, strategic planning sessions and operational reviews as required.
• Work collaboratively with technology, finance, customer service, marketing, administration and other functional teams.
• Perform other operational and supervisory responsibilities that may be assigned by management.

Requirements:

• Minimum qualification of an HND
• 3 years of previous experience in a similar role