Operations & Growth Associate
Job summary
We are looking for a highly adaptable, analytical, and empathetic professional to join our team as an Operations & Growth Associate. This is a dynamic role designed for someone who is hungry to learn and eager to wear multiple hats. You will begin on the front lines in Product and Customer Experience — mastering our product, understanding our
Job descriptions & requirements
Responsibilities:
Initial Phase, Product and Customer Experience:
- Serve as the primary point of contact for customers, handling inquiries, complaints, and requests with empathy and professionalism.
- Analyse customer feedback and pain points to provide actionable insights to the team.
- Support the product team to upload and manage content across our website and social channels, ensuring customers experience Kubona’s premium standard digitally.
- Maintain a strong understanding of our products and services to educate customers effectively.
Growth & Cross-Functional:
- Marketing: Support campaign execution, market research, and analysis of user engagement data.
- Technology/Product: Develop new features, provide user-experience feedback, and assist with basic technical troubleshooting or product tasks using AI or other programming technologies
- Content: Develop product text, images and videos for website, social media and other relevant content channels
- Transition smoothly between functions as business needs evolve while maintaining high standards.
Requirements:
- Minimum of 2 years post-NYSC experience in a fast-paced corporate or startup environment.
- Must reside within a 15 km radius of Oniru, Lekki to ensure manageable commute times and control transportation costs.
- Ready to work full-time on-site. Occasional work on Saturdays or public holidays may be required based on business needs (compensatory time off will be provided where possible).
- Highly teachable with a proven ability to learn new software, skills, and processes quickly.
- Strong analytical and problem-solving skills; relies on logic and data.
- Exceptional emotional intelligence and genuine desire to help customers.
- Adaptable mindset — comfortable with ambiguity and shifting priorities. No task is too small or too big.
- Excellent written and verbal communication skills.
Compensation & Benefits:
- Remuneration: NGN 235,000 Net monthly
- Subject to an upward salary review after a 6-month probationary period, contingent on successful confirmation and potential cross-functional reassignment
- Daily lunch provided on-site
- Comprehensive HMO coverage activated upon confirmation of full-time employment
About Kubona
Kubona (Bantu origin – “to sight / be sighted”) is a Lagos-based premium fashion retail brand on a mission to inspire accomplished Nigerians to express their success, confidence, and ambition through grace and style. We offer exceptionally crafted Italian leather shoes, automatic movement watches, full-grain leather briefcases, handbags, sunglasses, belts, and luggage at smart prices well below European luxury brands.
Our customers are digitally-savvy successful Nigerians over 40 who value products that quietly communicate status and self-worth. We are a very small, ambitious team with a proven product-market fit and looking to scale fast. We need a driven growth marketer who wants to build something meaningful with us.
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