Operations & General Manager
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Job summary
The Operations & General Manager will oversee daily operations across the workshop and front office, manage staff performance, ensure processes are followed, and maintain smooth business operations with minimal supervision. This role requires initiative, accountability, structure, and strong people management.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
6 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Operations Management:
- Oversee daily workshop and office operations end-to-end
- Ensure jobs move efficiently from intake to completion and delivery
- Maintain and improve operational processes and workflows
- Track turnaround times and enforce deadlines
- Monitor inventory (materials, tools, company-branded products) and manage restocking
Team Management:
- Supervise artisans, customer service staff, and operations support staff
- Set clear daily and weekly targets and ensure accountability
- Monitor productivity and quality of work
- Address performance issues promptly and professionally
- Coordinate staff schedules, attendance, and task allocation
Reporting & Structure:
- Prepare weekly operational reports (jobs completed, pending, issues, stock levels)
- Maintain clear records and tracking systems (spreadsheets, logs, job trackers)
- Ensure SOPs are followed consistently
Customer & Service Oversight (Limited Direct Contact):
- Oversee customer service standards without excessive direct handling
- Step in only when escalation is required
- Ensure customer communications are professional, timely, and aligned with the company brand and overall standard
Problem Solving & Ownership:
- Identify operational problems and resolve them independently
- Make practical decisions in the best interest of the business
- Reduce reliance on the Founder for routine issues
Requirements:
- Proven experience in operations management, general management, or business management
- Strong leadership and people-management skills
- Highly organised, structured, and process-driven
- Able to work independently and take full ownership of responsibilities
- Excellent written and verbal communication
- Experience managing artisans, technical teams, or service-based businesses is an advantage
- Comfortable using spreadsheets, task trackers, and basic reporting tools
Key Traits We’re Looking For:
- Calm under pressure
- Firm but fair leadership style
- Proactive, not reactive
- Detail-oriented
- Trustworthy and reliable
- Solutions-focused, not excuse-driven
- Must be able to use Microsoft Excel at a professional level
Microsoft Excel
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