Operations Director
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New
Job summary
he Operations Director will oversee the company’s day-to-day operations, ensuring efficient sportsbook, payment, customer service, and risk management processes. The role will drive operational efficiency, business growth, customer satisfaction, and compliance across the betting platform.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the day-to-day operations of the sportsbook and betting platform.
- Develop and implement operational strategies aligned with the company’s growth objectives.
- Monitor sportsbook performance, betting activity, revenue, and key operational KPIs.
- Oversee customer support, payments, settlements, and other operational functions.
- Ensure efficient management of customer deposits, withdrawals, and account-related issues.
- Work closely with Risk & Compliance teams to manage fraud, responsible gaming, and regulatory requirements.
- Collaborate with Technology, Finance, Marketing, Product, and Trading teams to ensure smooth business operations.
- Manage relationships with payment providers, technology partners, vendors, and other key stakeholders.
- Identify operational challenges and implement solutions to improve efficiency and customer experience.
- Lead, manage, and develop high-performing operations teams.
- Prepare operational reports and provide management with insights to support business decisions.
- Ensure company policies, processes, controls, and industry regulations are consistently followed.
- Drive continuous improvement across operational processes, systems, and customer journeys.
Requirements:
- Bachelor’s degree in Business Administration, Management, Finance, Economics, or a related field.
- Minimum of 7–10 years’ experience in operations, with significant experience in the gaming or sports betting industry.
- Proven experience in a senior operations or leadership role within a betting/gaming company.
- Strong understanding of sportsbook operations, betting platforms, payments, settlements, and customer service.
- Knowledge of gaming regulations, responsible gaming, fraud prevention, and operational risk management.
- Strong commercial and financial acumen with the ability to manage budgets and operational costs.
- Excellent leadership, strategic thinking, problem-solving, and decision-making skills.
- Strong analytical skills with the ability to interpret operational and business performance data.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work effectively in a fast-paced, technology-driven betting environment.
- Experience managing cross-functional teams and third-party service providers.
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