Operations Coordinator

Responsibilities:

Staff Coordination:

• Recruiting and training outlet staff
• Establish outlet employees' KPIs, schedules, and policies
• Ensure staff comply with all health and safety regulations

General Operations:

• Manage all operations to the highest standards
• Design menus with the Creative Director and ensure all outlets are in line with these menus
• Create reports regarding sales and productivity, and give recommendations accordingly.
• Coordinate supplies ordering and delivery for store operations
• Conduct store visits to check on operations and compliance

Customer service:

• Identify customers’ needs and respond proactively to concerns

Requirements:

• Monitoring and training staff to ensure uniformity in service and presentation across all outlets
• Ensure the company is represented correctly and standards are upheld
• Supervising the coordination of daily front and backend operations of all outlets
• Assist with all internal and external Admin-related inquiries or requests.
• Supervise all outlet maintenance
• Assist with performance management procedures.
• Schedule meetings, interviews, and maintain agendas.
• Assist with training sessions and seminars.
• Assist with ad-hoc Admin projects.
• Support other assigned functions.
• Keep up-to-date with the latest trends and best practices
• Supervising the delivery of stock to outlets
• Liaising with the bakery and delivery staff to ensure smooth operations and delivery of goods.