Operations Associate / Front Desk Officer

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
This role supports front desk management and day-to-day operational activities across the office and lodging facilities. The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions. This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive. 
What you'll do:

• Reception & Front-of-House: Welcome visitors, manage calls and reception inbox, maintain the visitor log, and always keep the front desk professional.
• Conference Rooms: Own room calendars and bookings; ensure rooms are ready before use and reset after use (screens/TVs, markers/flipchart, light refresh as requested).
• Office Facility Operations: Do routine walk-throughs; keep the office clean, stocked and presentable by coordinating janitorial schedules/tasks; flag and follow up on issues.
• Security & Access (with on-site security): Coordinate door access for visitors/contractors, support basic incident response, and liaise with building management as needed.
• Vendors & Maintenance: Log issues, raise service requests, schedule and supervise vendor visits (cleaning, maintenance, utilities, fumigation, A/C, waste), and confirm completion.
• Mail & Deliveries: Handle incoming/outgoing mail and parcels end-to-end (receive, log, notify/dispatch, track exceptions).
• Travel & Staff Lodging: Arrange flights, local transport, and accommodation for visitors/staff on assignment; manage company guest lodging (bookings, check-in/out handovers, basic upkeep with janitorial support); share itineraries and arrival/check-in details.
• Records & Updates: Keep simple, accurate trackers (visitors, conference bookings, vendor jobs, supplies/stock, deliveries, travel & lodging) and share clear weekly updates on office status.
• Health, Safety & Conduct: Spot hazards, apply basic HSE/common-sense controls, and escalate risks or exceptions promptly per SOPs.
  

Requirements
Required

• Bachelor's degree / HND in any field
• Strong spoken and written communication; confident, courteous front-of-house manner
• Solid calendar & scheduling skills (meeting rooms, vendor slots, bookings)
• Comfortable with Microsoft 365 (Outlook, Teams, Excel, SharePoint) for email, calendars, trackers, and simple reports
• Proven organization and follow-through; keeps logs up to date, closes loops, and surfaces blockers early
• Able to coordinate janitorial personnel and interface with vendors/building management professionally
• On-site availability at our regional office (Lagos, Cairo, or Dakar) during business hours (remote-first company, drop-in office)
  

Nice to Have

• front desk/office administration or facilities coordination experience
• Experience managing travel & accommodation (itineraries, check-ins, local logistics)
• Familiarity with vendor service logs/work orders and basic building services (A/C, utilities, cleaning)
• Basic HSE awareness and incident logging/escalation
• Light event support (room setup, guest coordination)
• Knowledge of courier platforms and local service providers
• Experience with SharePoint lists or simple spreadsheet templates for trackers
  

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:

• Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.
  

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
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