Operations and Hubs Manager Assistant

Responsibilities:

Operations & Service Delivery Support:

• Support the day-to-day operations of SGX Mobility hubs and swapping stations.
• Assist in monitoring service delivery performance to ensure uninterrupted electric mobility services.
• Coordinate routine operational activities and escalate issues to the Operations and Hubs Manager when required.
• Support implementation of operational processes and standard operating procedures (SOPs).

Hub & Swapping Station Coordination:

• Assist with planning, scheduling, and coordination of hub and swapping station activities.
• Support site readiness activities, including logistics coordination, documentation, and internal approvals.
• Track operational issues at hubs and follow up with relevant teams for resolution.

Data, Reporting & Performance Tracking:

• Collect, collate, and analyze operational data from hubs and swapping stations.
• Maintain basic dashboards and reports on hub performance, usage, downtime, and operational KPIs.
  
• Support data-driven decision-making by providing timely and accurate operational reports.

Cross-functional Coordination:

• Liaise with internal teams such as engineering, logistics, IT, and customer support to ensure seamless operations.
• Support communication between hub teams and management.
• Assist in coordinating external stakeholders such as vendors, technicians, and service partners.

Administrative & Documentation Support:

• Assist with the preparation of operational documents, reports, and presentations.
• Support documentation for site assessments, permits, approvals, and operational records.
• Maintain organized records of hub operations, schedules, and compliance documents.

Client & Rider Support (as applicable):

• Support onboarding activities for riders or partners at hubs.
• Assist in coordinating basic training or information sessions related to hub usage and services.
• Escalate client or rider operational issues appropriately.

Continuous Improvement & Compliance:

• Support continuous improvement initiatives aimed at improving hub efficiency and service quality.
• Assist in monitoring compliance with safety, operational, and regulatory requirements.
• Stay informed about operational best practices and company policies.

Key Performance Indicators (KPIs):

• Hub operational uptime and issue resolution turnaround time
• Accuracy and timeliness of operational reports
• Compliance with SOPs and operational guidelines
• Effectiveness of coordination across internal teams
• Support contribution to hub performance improvements

Requirements:

• Diploma or bachelor’s degree in operations management, Engineering, Business Administration, or a related field
  
• 1–3 years’ experience in operations, logistics, facilities, or hub/site management support roles
• Strong coordination and organizational skills
• Basic data analysis and reporting skills (Excel/Google Sheets)
• Good communication and stakeholder management skills
• Ability to work in a fast-paced, operational environment

Personal Attributes:

• Detail-oriented and proactive
• Problem-solving mindset
• Strong sense of responsibility and accountability
• Willingness to learn and grow within operations and mobility service.