Operational Manager

Responsibilities:

Operations Management:

• Oversee daily operational activities to ensure smooth workflow and consistent service delivery.
• Develop, implement, and improve operational policies and procedures.
• Monitor resource allocation and ensure optimal use of staff, materials, and equipment.
• Identify operational risks and implement mitigation strategies.

Performance Monitoring & Reporting:

• Track and analyze key operational metrics (KPIs) to measure performance.
• Prepare regular reports for senior management, including performance updates and improvement opportunities.
• Conduct data-driven assessments to enhance operational efficiency and quality.

Staff Management & Leadership:

• Supervise, mentor, and support team members to maximize performance.
• Conduct training and development programs to enhance team skills.
• Manage workforce scheduling, performance reviews, and conflict resolution.
• Foster a positive, high-performing team culture.

Process Improvement:

• Evaluate current processes to identify bottlenecks and opportunities for improvement.
• Lead initiatives to streamline workflows, reduce costs, and increase productivity.
• Implement best practices and adopt new technologies to optimize operations.

Requirements:

• Minimum BSC.
• No experience/ Less than one year of previous experience in a similar role.