Operations Manager

Responsibilities:

• Oversee the day-to-day operations of multiple Airbnb properties, ensuring all tasks are completed efficiently and effectively
• Manage guest inquiries and bookings, providing timely and informative responses to ensure exceptional guest experiences.
• Coordinate check-ins and check-outs, including key exchanges and property inspections.
• Handle and resolve guest issues and complaints promptly and professionally.
• Coordinate with cleaning and maintenance staff to ensure properties are cleaned, stocked, and maintained to high standards.
• Monitor and adjust property listings, including pricing, availability, and descriptions to maximize occupancy rates and revenue.
• Conduct regular property inspections to identify any maintenance or repair needs and coordinate necessary repairs.
• Maintain accurate records of property-related expenses, income, and inventory.
• Collaborate with property owners to establish and maintain positive relationships, providing regular updates on property performance and addressing any concerns.
• Stay up-to-date with local regulations and Airbnb policies to ensure compliance and mitigate any risks.
• Continuously identify opportunities for improvement and implement streamlined processes to enhance operational efficiency.

Requirements:

• Experience in property management would be advantageous, preferably within the Airbnb or short-term rental industry.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong communication skills, both written and verbal, to interact with guests, property owners, and team members.
• Ability to work independently and remotely, demonstrating self-motivation and discipline.
• Flexibility in working hours to accommodate guest inquiries, including evenings and weekends.
• Proficient computer skills, including experience with property management software and platforms (e.g., Airbnb, channel managers).
• Attention to detail and a high level of accuracy in managing property listings, reservations, and financial records.
• Exceptional problem-solving skills, with the ability to handle guest issues and complaints with professionalism and empathy.
• Previous experience in remote work or virtual team collaboration is advantageous.

We offer a competitive salary and the opportunity to be part of a dynamic and growing team in the fast-paced Airbnb management industry. If you are passionate about delivering exceptional guest experiences, managing operations efficiently, and thriving in a remote work environment, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and availability for evening and weekend work