Operation manager

Responsibilities:

Operations Management:

• Plan, coordinate, and supervise all operational activities within the company.
• Ensure the smooth execution of procurement, sourcing, logistics, and project support functions.
• Monitor operational performance and implement improvements where necessary.
• Develop and maintain operational procedures and workflows.

Team Leadership and Supervision:

• Lead and supervise the Logistics, Sourcing, and Pricing teams.
• Assign responsibilities and monitor team performance.
• Provide coaching, guidance, and support to team members.
• Ensure adequate manpower and resource allocation to meet operational demands.

Procurement and Sourcing Oversight:

• Oversee sourcing activities to ensure timely identification of suppliers and products.
• Ensure supplier quotations are obtained and evaluated appropriately.
• Monitor supplier performance and maintain strong vendor relationships.
• Support negotiations to achieve cost-effective procurement solutions.

Logistics and Delivery Management:

• Ensure timely delivery of products and services to customers.
• Monitor shipment schedules and logistics activities.
• Address operational delays and implement corrective actions.
• Coordinate with vendors, freight providers, and customers regarding deliveries.

Pricing and Cost Control:

• Review pricing strategies and ensure competitiveness.
• Ensure quotations are prepared accurately and within agreed timelines.
• Monitor operational costs and identify opportunities for cost savings.
• Support the Sales Team with pricing information and operational input.

Customer Service and Project Coordination:

• Work closely with the Sales Team to ensure customer requirements are met.
• Ensure customer orders are processed and executed efficiently.
• Resolve operational issues affecting customer satisfaction.
• Monitor the project and track progress from initiation to completion.

Quality Management and Compliance:

• Ensure compliance with company policies and procedures.
• Support the implementation and maintenance of ISO standards and quality management systems.
• Participate in internal and external audits.
• Ensure operational records and documentation are properly maintained.

Reporting and Performance Monitoring:

• Prepare weekly and monthly operational reports.
• Track operational KPIs and performance metrics.
• Provide recommendations for process improvements.
• Report operational challenges and opportunities to management.

Requirements:

• Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Operations Management, Logistics, Procurement, or a related discipline.
• Professional certifications such as Chartered Institute of Procurement & Supply (CIPS), Certified Supply Chain Professional (CSCP), Project Management Professional (PMP), Certified Institute of Logistics and Transport (CILT), or equivalent are desirable.
• Minimum of 4–8 years' experience in operations management, procurement, supply chain, logistics, or project coordination, preferably within an engineering, industrial solutions, technical services, manufacturing, oil & gas, energy, or related environment.
• Demonstrated experience managing cross-functional teams and overseeing procurement, sourcing, logistics, and project support functions.