Office Assistant

Responsibilities:

• Perform general office and administrative duties as assigned by management.
• Prepare, organize, update, and maintain office documents and records.
• Handle documentation, correspondence, and routine office communications.
• Manage the company’s social media accounts and assist with online activities.
• Create, publish, and update social media content as required.
• Monitor social media messages, comments, and inquiries, and respond appropriately.
• Attend to customer inquiries and complaints professionally.
• Document customer issues and communicate them promptly to management for resolution.
• Assist with data entry, filing, printing, photocopying, and other administrative tasks.
• Receive and direct visitors or customers when necessary.
• Support management with daily office operations and other assigned responsibilities.
• Maintain confidentiality when handling company and customer information.
• Ensure the office environment remains organized and professional.

Requirements:

• A minimum of an SSCE certificate; an OND/HND or Bachelor’s degree is an advantage.
• Must be computer literate.
• Must have good knowledge of social media platforms and online communication.
• Previous experience in office administration, social media management, or customer service is an advantage.
• Good written and verbal communication skills.
• Ability to prepare and maintain accurate documents and records.
• Strong organizational, multitasking, and time-management skills.\
• Must be proactive, attentive to detail, and willing to learn.
• Ability to handle customer issues professionally and escalate concerns appropriately.
• Must be trustworthy, responsible, and able to work with minimal supervision.