National Logistics Manager

Responsibilities:

Nationwide Logistics Management

• Develop and manage logistics operations covering all states in Nigeria.
• Establish effective delivery networks across the North, South, East and West.
• Coordinate movement of products between warehouses, hubs and customers.
• Identify suitable logistics partners and transport providers in different states.
• Establish regional logistics hubs and distribution points where necessary.
• Develop contingency plans for difficult-to-reach locations and delivery disruptions.

Last-Mile Delivery:

• Oversee nationwide last-mile delivery operations.
• Ensure orders are delivered within agreed delivery timelines.
• Monitor delivery success rates, failed deliveries and customer complaints.
• Develop strategies to reduce delivery delays and failed deliveries.
• Coordinate dispatch riders and delivery companies.
• Monitor proof of delivery and delivery confirmation.

3PL & Logistics Partner Management:

• Identify, evaluate and negotiate with third-party logistics companies.
• Manage relationships with courier companies and interstate transport operators.
• Negotiate delivery rates and service-level agreements.
• Monitor logistics partners against agreed KPIs.
• Review partner performance and replace underperforming providers when necessary.

Warehouse & Inventory Movement:

• Coordinate movement of inventory between warehouses and regional hubs.
• Work closely with warehouse and inventory teams.
• Ensure accurate documentation of goods leaving and arriving at facilities.
• Minimize stock losses, damages and discrepancies during transportation.
• Ensure proper handling and packaging of products before dispatch.

Route & Cost Optimization:

• Develop efficient delivery routes across different locations.
• Reduce transportation and delivery costs without compromising service quality.
• Analyse delivery routes, transportation costs and delivery times.
• Consolidate shipments where possible to reduce logistics expenses.
• Monitor fuel, vehicle and transportation expenses.

Returns & Reverse Logistics:

• Develop an efficient system for handling product returns.
• Coordinate retrieval of returned products from customers.
• Ensure returned products are properly documented and transferred to the appropriate warehouse.
• Monitor reasons for returns and identify recurring logistics-related issues.
• Reduce losses associated with failed deliveries and returns.

Team Management:

• Recruit, train and supervise logistics personnel.
• Manage dispatch coordinators, logistics officers, drivers, riders and regional logistics teams.
• Set individual and team KPIs.
• Conduct regular performance reviews.
• Ensure compliance with company policies and operational procedures.

Customer Delivery Experience:

• Work closely with Customer Service to resolve delivery complaints.
• Investigate delayed, missing, damaged or incorrectly delivered orders.
• Develop processes for keeping customers informed about delivery status.
• Ensure customers receive their orders in good condition.

Data & Performance Management
Prepare regular logistics reports covering:

• Number of orders dispatched
• Orders delivered
• Delivery success rate
• Failed deliveries
• Average delivery time
• Cost per delivery
• Returns
• Damaged/lost packages
• Logistics partner performance
• Regional performance
• Customer delivery complaints

Requirements:

• Bachelor's degree or HND in Logistics, Supply Chain Management, Business Administration, Transport Management, Operations Management or a related field.
• 4–8 years of relevant logistics/supply chain experience, preferably within e-commerce, retail, FMCG or a high-volume distribution environment.
• At least 3 years in a managerial or supervisory logistics role.
• Strong experience managing nationwide or multi-state logistics operations.
• Proven experience working with 3PL companies, courier companies, dispatch companies and transport operators.
• Experience managing last-mile delivery operations.
• Strong knowledge of the Nigerian logistics and transportation environment.
• Experience managing logistics budgets and controlling delivery costs.
• Strong experience with inventory movement and reverse logistics.
• Ability to manage multiple logistics partners simultaneously.
• Experience using logistics, inventory or ERP systems.
• Strong Excel/Google Sheets skills.
• Ability to analyse logistics data and prepare management reports.
• Willingness to travel across Nigeria when required.

Technical Skills:

• Logistics planning
• Supply chain management
• Route optimization
• Fleet management
• Last-mile delivery management
• 3PL management
• Warehouse coordination
• Inventory management
• Reverse logistics
• Transportation management
• Cost control
• Data analysis
• KPI tracking
• Excel/Google Sheets
• Logistics/ERP software

Managerial Skills:

• Team leadership
• Vendor management
• Negotiation
• Problem-solving
• Decision-making
• Budget management
• Performance management
• Strategic planning
• Conflict resolution

Personal Attributes:

• Highly organized
• Excellent communication skills
• Strong attention to detail
• Proactive and solution-oriented
• Ability to work under pressure
• Strong accountability
• Commercially minded
• Adaptable
• Willing to travel
• Able to work in a fast-paced e-commerce environment