Media and Marketing Representative

Responsibilities:

• Respond to client inquiries via phone, email, and other communication channels, providing information about our media production services
• Provide detailed information about our products and services, including technical specifications and production processes
• Process orders for media production services and handle any returns or exchanges
• Resolve client complaints and issues in a timely and professional manner, ensuring client satisfaction
• Maintain accurate records of client interactions and transactions, including project details and client feedback
• Collaborate with other departments, such as production and marketing, to ensure client needs are met
• Assist with marketing and promotional activities, such as creating content for social media or email campaigns
• Perform other duties as assigned, including assisting with client onboarding and training

Requirements:

• Minimum SSCE
• Excellent communication skills