Meter Acquisition & Promotion Supervisor

Responsibilities:

Meter Sales and Customer Acquisition:

• Drive meter sales and achieve assigned monthly and annual sales targets.
• Develop and implement strategies to increase customer enrollment under the MAP scheme.
• Identify and pursue new sales opportunities within assigned territories.
• Conduct customer sensitization and awareness campaigns on meter acquisition processes and benefits.
• Maintain strong relationships with customers and key stakeholders to enhance meter uptake.
• Monitor and report sales performance, trends, and opportunities for improvement.

Supervision of Meter Installers:

• Coordinate and supervise meter installation teams to ensure timely and quality installations.
• Monitor installers' productivity and adherence to installation schedules.
• Conduct regular field inspections and quality assurance checks on completed installations.
• Ensure installers comply with safety regulations, company policies, and industry standards.
• Resolve installation-related issues and escalate complex matters when necessary.
• Verify installation records and ensure accurate documentation.

Pay4Power Promotion and Onboarding:

• Promote the Pay4Power initiative to prospective and existing customers.
• Educate customers on the benefits, payment plans, and enrollment process for Pay4Power.
• Support customer registration, onboarding, and activation processes.
• Work closely with marketing and customer service teams to increase Pay4Power adoption.
• Track onboarding metrics and provide periodic performance reports.

Team Management and Reporting:

• Supervise and mentor field sales representatives and installers.
• Set performance targets and monitor team productivity.
• Conduct periodic performance reviews and provide coaching where necessary.
• Prepare daily, weekly, and monthly operational and sales reports.
• Analyze field data and recommend strategies for improved performance.

Customer Service and Stakeholder Engagement:

• Address customer complaints and inquiries related to meter sales, installation, and Pay4Power services.
• Liaise with community leaders, business groups, and other stakeholders to facilitate market penetration.
• Ensure high levels of customer satisfaction and service delivery.

Requirements:

• Minimum qualification of BSC.
• 2 years of previous experience in a similar role.

Key Performance Indicators:

• Monthly meter sales achievement rate.
• Number of new customers onboarded to Pay4Power.
• Installation completion rate within agreed timelines.
• Quality and compliance score of installations.
• Customer satisfaction rating.
• Revenue generated from MAP and Pay4Power activities.
• Reduction in installation backlog and customer complaints.