Operations Manager
Job summary
We are looking for a male, experienced, mature, and hands-on Operations Manager to take full ownership of operations. This person will be responsible for running the day-to-day business, managing staff, coordinating shipments, handling vendors, and resolving customer issues.
Job descriptions & requirements
Responsibilities:
- Oversee and manage all daily cargo and logistics operations
- Supervise staff, assign tasks, and hold the team accountable to daily targets
- Manage relationships with vendors, agents, and third-party logistics partners
- Coordinate shipment processing, documentation, and dispatch to ensure accuracy and timeliness
- Handle customer escalations and ensure issues are resolved promptly and professionally
- Track, monitor, and report on key performance indicators daily, weekly, and monthly to management
- Identify gaps or weaknesses in operations and proactively put solutions in place
- Drive operational efficiency in a way that directly supports business growth and revenue
Requirements:
- Minimum of a BSC
- 4 years of previous experience in a similar role
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