MacOS MDM & Deployment QA Engineer

Responsibilities:

• Enrolling and managing Mac test devices through MDM.
• Creating and validating configuration profiles and deployment policies.
• Testing differences between MDM platforms and configurations.
• Validating application behavior on newly enrolled and existing managed devices.
• Reproducing customer MDM configurations when investigating deployment problems.
• Identifying whether failures originate from the application, MDM configuration, packaging, permissions, or macOS itself.

Deployment Workflows:

• Own testing of the complete macOS application deployment lifecycle, including Fresh installations. MDM-based installations. Application updates and version-to-version upgrades.
• Application removal and cleanup.
• Reinstallation after removal.
• Device enrollment and re-enrollment.
• macOS upgrades with the application already installed.
• Deployment to machines with existing profiles, policies, security software, and applications.
• Failed, interrupted, delayed, or partially completed deployments.
• Testing should represent conditions likely to exist on actual enterprise Macs rather than only clean test machines.

MacOS Behavior:

• Investigate how macOS security, privacy, permissions, and system-management behavior affect the application.
• A key responsibility is determining whether unexpected behavior represents an application defect, macOS behavior, MDM policy issue, packaging problem, permissions issue, or environmental conflict.

Compatibility Testing:

• Execute a risk-based compatibility matrix across supported environments, including Supported macOS versions., Apple silicon Macs, Intel Macs where applicable
• Clean and previously configured devices.
• Managed and unmanaged devices.
• Different MDM platforms.
• Different application versions.
• Different installation, deployment, and upgrade paths.
• Identify the combinations presenting the highest risk and prioritize testing accordingly.

Reproduction and Technical Triage:

• Turn unusual deployment or compatibility problems into precise, reproducible engineering issues.

Bug Reports:

• Exact reproduction steps.
• macOS version.
• Hardware and configuration details.
• MDM platform and relevant policies.
• Application version.
• Installation or upgrade path.
• Relevant configuration profiles.
• Logs and diagnostic evidence.
• Expected versus actual behavior.
• Frequency and impact of the problem.
• Engineers should be able to use your report to understand both what failed and the exact environment in which it failed.

Automation and Tooling:

• Automate repetitive portions of compatibility and deployment testing where automation improves reliability and coverage.
• Scripting for environment validation
• Application installation and removal.
• Device-state verification.
• Log and diagnostic collection.
• Configuration verification.
• Regression testing.
• Test-data collection.
• Comparison of results between macOS or application versions.
• Automation should complement (not replace) hands-on validation of macOS and MDM behavior.

Release Quality:

• Work directly with engineering to validate builds before release.
• Determine which macOS configurations have been tested.
• Determine which MDM environments have been validated.
• Determine which deployment workflows have passed.
• Determine which defects remain open.
• Determine which fixes require regression testing.
• Determine which compatibility risks remain before release.
• Verify fixes against the original failing environment whenever practical.

AI-Assisted QA:

• Use AI-assisted tools where appropriate to improve testing efficiency and coverage.
• Generate additional test scenarios.
• Assist with automation and scripting.
• Analyze logs.
• Compare results across environments.
• Investigate unusual failures.
• Identify potential gaps in test coverage.
• AI should increase the scope and efficiency of testing while direct validation on real macOS environments remains an important part of the role.

Requirements:

• A minimum of 7+ years of experience in QA engineering, test engineering, macOS administration, endpoint engineering, or a closely related technical role.
• Hands-on experience testing or supporting software on macOS.
• Practical experience with at least one major MDM platform such as Jamf Pro, Microsoft Intune, Kandji, or Mosyle.
• You understand how enterprise applications are installed, configured, updated, and removed from managed Macs.
• You are comfortable investigating macOS behavior using system logs, Terminal commands, configuration profiles, scripts, and diagnostic tools.
• You can write basic automation or shell/Python scripts to make repetitive testing and diagnostic work more efficient.
• You produce clear, detailed, and reproducible bug reports.
• You can work independently in a remote/offshore environment while collaborating effectively with a U.S.-based engineering team.
• You have reliable internet connectivity and can maintain an appropriate remote testing environment in Nigeria.
• You can provide reasonable working-hour overlap with the U.S.-based team for technical discussions, defect triage, and release activities.

Bonus Qualifications:

• Experience with endpoint security or enterprise security software.
• Experience with PPPC/TCC, Full Disk Access, system extensions, configuration profiles, code signing, notarization, or macOS installer packages.
• Experience administering multiple MDM platforms or supporting enterprise Mac fleets.
• Experience with Python, shell scripting, Swift, XCTest, or CI/CD systems.
• Experience building an MDM or macOS compatibility testing environment from the ground up.
• Experience troubleshooting complex deployment problems involving interactions between applications, security products, MDM policies, and macOS controls.

You Will Own The following:

MDM Environments:

• Build, configure, and maintain macOS test environments using enterprise MDM platforms.
• Primary emphasis will be on Jamf Pro and Microsoft Intune, with additional coverage of Kandji and Mosyle where appropriate.

Location: Remote, Nigeria

Note: This is an offshore position working with a U.S.-based engineering team. Day-to-day testing and investigation will be performed remotely from Nigeria using appropriate Mac hardware and designated MDM test environments.