Luxury Sales & Retail Manager

Responsibilities:

• Develop and execute sales strategies to achieve revenue, profitability and customer acquisition targets.
• Manage the day-to-day operations and commercial performance of the retail outlet.
• Build and maintain relationships with high-value clients, HNIs, beauty professionals, influencers and other relevant customer networks.
• Deliver a premium customer experience that encourages repeat purchases, loyalty and referrals.
• Identify and pursue business opportunities across Lekki, Ikoyi, Victoria Island and other relevant premium markets.
• Coordinate product merchandising, stock monitoring, inventory control, sales reporting and retail presentation.
• Lead, supervise, motivate and develop sales staff, ensuring accountability and strong service standards.
• Plan and support promotional activities, product demonstrations, beauty masterclasses, customer engagement events and relevant partnerships.
• Monitor sales performance, customer feedback, market trends and competitor activity, and recommend appropriate improvements.
• Provide regular reports on sales, performance against targets, customer development and operational issues.

Requirements:

• HND in Marketing, Business Administration, Mass Communication or a related discipline. Relevant qualifications in beauty, skincare, cosmetology or health sciences will also be considered.
• At least five years of relevant experience in luxury retail, premium beauty/skincare sales, high-end customer relationship management or a comparable commercial role.
• Demonstrable evidence of sales growth, revenue generation, customer acquisition or successful management of a retail business.
• Strong understanding of retail operations, merchandising, stock management and sales performance reporting.
• Established relationships with premium customers or relevant high-value client networks in Lagos.
• Excellent communication, negotiation, presentation and interpersonal skills.
• Strong leadership, commercial awareness, initiative and problem-solving ability.
• High standards of professionalism, integrity, accountability and customer service.