Lounge Manager
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Job summary
A Lounge Manager oversees daily operations, staff performance, and customer experience in an upscale bar or lounge environment, focusing on maximizing revenue and maintaining high service standards. Key duties include marketing/promoting the lounge.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - Afternoon Shift
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Marketing & Events: Drive revenue through event planning, promotions, and themed nights. Effective go-getter.
- Operational Management: Oversee daily lounge activities, including setup, service flow, and closing procedures.
- Customer Service Excellence: Ensure premium guest experiences, handling guest feedback and complaints promptly.
- Staff Leadership: Recruit, train, schedule, and supervise staff, ensuring high professionalism.
- Financial & Inventory Control: Monitor stock levels of beverages and supplies, manage vendor relationships, and control costs.
- Compliance & Safety: Maintain strict adherence to health, safety, and licensing regulations.
Requirements:
- Experience: Usually 3–5 years in hospitality management, with preference for upscale lounge bar experience.
- Education: Degree in Hospitality Management, Business Administration, or a similar field.
- Skills: Strong leadership, excellent communication, and ability to work flexible hours (nights/weekends).
Key Performance Indicators:
- Customer feedback scores (e.g., 95%+ in surveys).
- Revenue growth and budget adherence.
- Staff retention and performance ratings.
About Abbstal Limited
Abbstal Limited is currently hiring across Hospitality & Leisure and Marketing & Communications. Of the 3 job vacancies, all 3 are based in Lagos. They range from mid-level roles to senior-level positions, with opportunities suited to candidates with 0–10 years of experience.
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