Logistics Operation Officer

Responsibilities:

• Coordinate rider assignments and ensure timely pickups and deliveries
• Monitor parcel status and tracking; resolve delays and exceptions
• Plan and optimise routes for intra-city and interstate deliveries
• Support customers on tracking, delivery issues, and complaints
• Work with riders on performance, availability, and compliance
• Manage hub operations, including parcel sorting and handover
• Track KPIs (on-time delivery, turnaround time, customer satisfaction)
• Support dispatch systems and operational processes
• Escalate and help resolve disputes and failed deliveries
• Support operational reporting and process improvements.

Requirements:

• Operations coordination: Assigning riders. managing schedules and tracking parcels
• Problem-Solving: Handling delays, exceptions, and customer issues
• Communication: Clear updates to riders, customers, and internal teams
• Route planning: Basic understanding of zones and delivery optimisation
• Startup mindset: Comfortable in a fast-paced, changing environment
• Excel/reporting: Tracking KPIs and preparing simple reports
• Customer focus: Resolving complaints and improving the delivery experience and customer service
• Ability to work under pressure
• Ability to use IT system data to evaluate facility performance and quality, and plan improvements

Key Performance Indicators:

• Delivery success rate
• Rider productivity ratio
• SLA compliance rate
• Complaint resolution time
• Operational cost efficiency
• Cash reconciliation accuracy