Logistics Associate

Responsibilities:

Logistics and Dispatch Coordination:

• Coordinate the dispatch of both  livestock (DOC and other livestock) and other agricultural products (Non-DOC) orders, ensuring shipments move on schedule and any delays are addressed promptly
• Monitor livestock (DOC and other livestock) and other agricultural products (Non-DOC) orders dispatch logs daily to track progress and flag issues early
• Support Point of Loading (POL) dispatch and order pickup processes to ensure smooth handoffs
• Maintain and update shipping and delivery sheets to reflect current order status
• Review and update shipping prices for other agricultural products (Non-DOC) orders as needed
• Follow up on logistics requests from internal teams and external partners promptly

Order Processing:

• Complete and update customer orders on the livestock sheet each day to keep records current and accurate
• Coordinate order pickup arrangements with relevant parties

Pricing Management:

• Update product prices on the e-commerce platform regularly to reflect current rates
• Update forecasted prices on the e-commerce platform ahead of anticipated changes
• Customer Support
• Respond promptly to calls and requests received through our platforms
• Monitor logs from our platforms to identify and address outstanding customer needs
• Respond to and follow up on customer complaints until they are fully resolved

Reporting and Metrics:

• Update and complete all relevant performance metrics daily
• Maintain accurate call log metrics 
• Analyze supply chain data to identify areas for improvement and potential cost savings
• Prepare regular reports covering procurement, inventory, and logistics performance
• Support the development of dashboards that track key supply chain metrics

Inventory Management:

• Support periodic warehouse stocktaking exercises
• Maintain accurate records of stock movements and adjustments

Compliance and Documentation:

• Ensure all supply chain activities are carried out in line with company policy and regulatory requirements
• Maintain proper documentation for all supply chain transactions
• Support audits by providing accurate and complete records when required

Collaboration and Communication:

• Work closely with the commercial, sales, and finance teams to meet supply chain needs
• Serve as a point of contact between internal teams and external suppliers
• Attend relevant meetings and respond to requests as they arise

Risk Management:

• Identify potential risks within the supply chain and help develop strategies to mitigate them
• Monitor market trends and supply chain disruptions, and recommend measures to minimize their impact

Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Agriculture, or a related field
• 2-4 years of experience in a supply chain, logistics, inventory, or procurement role
• Experience in agriculture, e-commerce, or FMCG is an advantage
• Good understanding of inventory management and logistics coordination
• Comfortable working with data, spreadsheets, and reporting tools like Excel or Google Sheets
• Strong attention to detail and record-keeping
• Excellent communication skills
• Ability to solve problems quickly, especially when logistics issues come up
• Organized and able to manage multiple tasks at once