Loan Recovery Officer

Responsibilities:

• Monitor loan repayment schedules and identify delinquent accounts.
• Contact borrowers through phone calls, emails, letters, and physical visits to recover outstanding debts.
• Negotiate repayment plans and restructuring arrangements with defaulting customers where necessary.
• Maintain accurate records of all recovery activities and customer interactions.
• Investigate reasons for loan defaults and recommend appropriate recovery actions.
• Prepare and issue demand notices and recovery letters to delinquent borrowers.
• Coordinate with legal officers and external recovery agents on difficult recovery cases.
• Track and report recovery performance, arrears status, and collection trends.
• Ensure compliance with internal credit policies, regulatory guidelines, and ethical collection practices.
• Conduct field visits for verification and recovery of overdue loans.
• Recommend write-offs, repossession, or legal action where recovery prospects are limited to management.
• Maintain confidentiality of customer information and company records.

Requirements:

• Bachelor’s degree in law, finance or accounting
• 2:1 from a recognized university
• 5-10 years of experience in loan recovery, credit risk, and management
• A certification in CIBN is an added advantage
• Strong negotiation and persuasion skills
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving skills.
• Knowledge of credit management and recovery procedures.
• Ability to handle difficult customers professionally.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office applications and loan management systems.
• High level of integrity and confidentiality.
• Ability to work under pressure and meet recovery targets.

Working Conditions:

• Combination of office-based and field recovery activities.
• Frequent interaction with customers.
• May require travel for customer visits and recovery assignments.

Benefits

• Health Insurance
• Pension Plan
• Leave Allowance
• Training & Development.