Loan Recovery officer
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Job summary
A Loan Recovery Officer ensures timely loan repayments by following up on overdue accounts, engaging defaulting clients, and reducing loan losses. The officer maintains recovery records, prepares reports, and works with branch staff to improve portfolio quality and compliance with recovery policies.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Monitor loan accounts and identify overdue and delinquent loans.
- Follow up with clients through calls, messages, and field visits to recover outstanding payments.
- Negotiate repayment plans and recommend restructuring where applicable.
- Maintain accurate recovery records and prepare regular recovery reports.
- Work closely with branch staff to improve loan portfolio quality.
- Enforce recovery actions in line with company policies and ethical standards.
Requirements:
- Minimum of OND/HND/BSc in Business Administration, Finance, Accounting, or a related field.
- Previous experience in loan recovery, credit, or microfinance is an advantage.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work under pressure and meet recovery targets.
- Good record-keeping and basic computer skills.
- High level of integrity, discipline, and professionalism.
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