Loan Collection Officer
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Job summary
The Loan Recovery Officer is responsible for managing overdue accounts and ensuring the timely repayment of loans. The role focuses on engaging customers, understanding their challenges, and applying effective recovery strategies to minimize losses while maintaining positive customer relationships.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Contact customers with overdue loans via calls, messages, or approved communication channels.
- Follow up consistently on delinquent accounts to ensure payments are made.
- Educate customers on the importance of repayment and the consequences of non-payment.
- Negotiate repayment within company policies (no unauthorized restructuring).
- Track and monitor customer payment behavior and update records accurately.
- Escalate high-risk or unresponsive customers according to company procedures.
- Maintain professionalism and use a “soft touch” approach during all interactions.
- Meet assigned recovery targets and performance metrics.
- Document all interactions and actions taken on customer accounts.
Requirements:
- Interested candidates should possess a Bachelor's Degree / HND / NCE / OND / SSCE qualification.
Remuneration: NGN 120,000 - N200,000 / month.
Application Closing Date: 30th May, 2026.
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