Learning and Performance Manager

Responsibilities:

Learning & Development:

• Develop and implement a learning and development strategy aligned with business needs.
• Conduct training needs assessments across departments to identify skill gaps and development priorities.
• Design and coordinate onboarding, leadership development, technical, and soft-skill training programs.
• Manage internal and external training facilitators, consultants, and training vendors.
• Ensure training programs are practical, measurable, and relevant to operational requirements.
• Oversee e-learning platforms, training materials, and learning resources.

Performance Management:

• Design, implement, and continuously improve the performance management system (KPIs, appraisals).
• Support departments in setting clear, measurable performance objectives aligned with business goals.
• Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual evaluations.
• Provide guidance and training to managers on performance coaching, feedback, and corrective actions.
• Monitor performance trends and recommend interventions to improve productivity and accountability.

Talent Development & Succession Planning:

• Identify high-potential employees and support career development and succession planning initiatives.
• Collaborate with management to develop individual development plans (IDPs) for key talents.
• Support leadership and management capability-building initiatives.

Learning Effectiveness & Reporting:

• Measure and evaluate the effectiveness and ROI of training and performance programs.
• Maintain accurate training and performance records and dashboards.
• Prepare and present reports on learning outcomes, performance trends, and impact to management.

Policy, Compliance & Continuous Improvement:

• Ensure learning and performance practices comply with company policies, labour regulations, and industry.
• Stay updated on best practices in learning, development, and performance management.
• Drive a culture of continuous learning, high performance, and employee engagement across the organisation.

Requirements:

• Bachelor’s degree in HR, Hospitality Management, Business Administration, or related field.
• Professional certifications in L&D, Training, HR, international brand or Hospitality are an advantage.
• Minimum of 4 years of experience in training or L&D within the hospitality/hotel industry.
• Strong knowledge of hotel operations (Front Office, Housekeeping, F&B, Guest Relations, etc.)
• Excellent training facilitation and presentation skills.
• Experience in developing SOPs and training manuals.
• Training and digital learning tools, and Proficiency with MS Office.
• Interpersonal skills and ability to engage employees at all levels.
• Creativity in designing learning experiences.
• Leadership and coaching abilities.
• Ability to work with diverse teams and maintain positive relationships with all departments.

Key Performance Indicators:

• Completion rate of mandatory and departmental trainings.
• Employee performance improvements post-training.
• Successful onboarding and retention of new hires.
• Engagement and participation in learning initiatives.
• Internal promotions and development of high-potential staff

Working Conditions:

• Based within the hotel premises with frequent interaction with all departments.
• Requires flexibility to conduct training across different shifts.
• Occasional weekend or evening sessions, depending on operational needs.

Location: Benin City