Lead Conversion Executive

Responsibilities:

Lead Response & Engagement:

• Respond to inbound leads (website, social media, referrals) quickly and professionally
• Maintain a high standard of communication aligned with the Majeurs brand
• Ensure no lead is ignored, delayed, or mishandled

Lead Qualification:

• Ask structured questions to understand: Client needs, Budget range, Timeline, and Project scope
• Identify serious buyers vs low-quality inquiries

Conversion Process Management:

• Move leads through defined stages: Inquiry, Qualification, Clarification, and Quotation readiness
• Ensure every lead progresses or is clearly closed out

Proposal Coordination:

• Work with internal teams to: Gather required information, and prepare accurate quotations
• Ensure proposals are: Clear, Timely, and Professionally presented

CRM & Pipeline Discipline:

• Maintain accurate records of all interactions
  
• Track lead status and next actions
  
• Provide visibility into pipeline health

Customer Experience Excellence:

• Deliver a premium experience to all prospects
• Represent Majeurs as a high-end, professional brand
• Handle objections calmly and intelligently

Requirements:

• Highly organised and detail-oriented
  
• Strong written and verbal communication skills
  
• Able to follow systems and processes precisely
  
• Calm under pressure and able to think clearly
  
• High level of personal responsibility
• Background in: Customer service, Administration, and Client-facing roles
• Experience in structured environments is a plus
  
• Experience in furniture/interiors is a plus (not required)
• Ability to write clearly and professionally
  
• Strong listening and comprehension skills
  
• Evidence of structured thinking
  
• High responsiveness and reliability

Key Performance Indicators:

You will be measured on:

• Lead response time
  
• Lead-to-qualified conversion rate
  
• Number of qualified opportunities created
  
• Number of proposals issued
  
• Pipeline movement (NOT just activity)