Key Accounts/Client Service Manager

Responsibilities:

• Manage and grow relationships with assigned key clients and brand stakeholders.
• Serve as the primary contact for client communication, campaign updates, and project briefs.
• Translate client briefs into clear campaign execution plans for internal teams.
• Coordinate with creative, production, and operations teams to ensure smooth project delivery.
• Monitor campaign timelines, budgets, and deliverables to ensure quality execution
• Identify opportunities for upselling, renewals, and long-term client engagement.
• Prepare and deliver campaign reports, presentations, and performance insights to clients.
• Ensure high levels of client satisfaction and retention.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 3–5 years of experience in client service, account management, or brand activation within an agency environment.
• Strong client relationship management and communication skills.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Commercial awareness with the ability to identify business growth opportunities.
• Strong organizational and project management skills.
• Client Relationship Management
• Campaign & Project Coordination
• Stakeholder Management
• Strategic Thinking
• Presentation & Reporting
• Problem Solving in High-Pressure Environments

What We Offer:

• Opportunity to work with leading brands on a high-impact experiential campaign
• Collaborative and creative agency environment.