Key Account Manager
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Job summary
We are looking for a Key Account Manager to oversee strategic relationships with banks, fintech companies, payment service providers (PSPs), and enterprise clients. This role will focus on driving revenue growth, enhancing client retention, and ensuring partner satisfaction.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage and grow relationships with the organisation's strategic clients and partners.
- Develop account plans to increase transaction volumes, revenue, and customer retention.
- Identify opportunities to cross-sell and upsell the organisation's products and services.
- Coordinate onboarding of new enterprise clients and strategic payment partners.
- Serve as the primary escalation point for key customer issues and ensure timely resolution.
- Work closely with Product, Technology, Operations, Compliance, Finance, and Customer Support teams to ensure seamless service delivery.
- Monitor customer performance, transaction trends, and service levels, providing regular business reviews and recommendations.
- Negotiate commercial terms, renewals, and partnership agreements within approved authority limits.
- Drive merchant acquisition and expansion of payment corridors across Africa.
- Maintain accurate CRM records, account pipelines, and revenue forecasts.
- Prepare weekly and monthly reports on account performance, revenue, customer satisfaction, and pipeline activities.
- Monitor market trends, competitor activities, and emerging opportunities to support business growth.
- Ensure compliance with company policies, AML/CFT requirements, and applicable regulatory obligations.
Requirements:
- A minimum of 5 years of experience
- A minimum of a degree in a related field
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